Night Auditor/Front Desk

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Date Posted
January 11, 2024
Location
Athens
Type of Business
Hotels & Resorts

Who We Are

We offer a comprehensive set of HR services: from staffing, training and coaching to strategic workforce planning in hotels and restaurants of high standards, both in Greece and abroad.

What is it that makes us stand out? The placement and training of employees in a working environment that #protects, #guides and #inspires each person’s development. We are the “wise step” for a career in Hospitality and Catering. We are Stepwise!

Your Role

As a Night Auditor/Front Desk during the night shift, you take over from the evening shift. You settle financial data or expense/income reports of the day; you handle night arrivals – departures, resolve any issues or complaints, and take care of special customer requests. You handle Hotel communications during the night, answering phone calls and emails, providing information on the availability of accommodation and/or making new reservations. You complete office tasks that will be useful to your colleagues in the morning shift; at the same time, you are responsible for supervising the Hotel’s premises in order to identify possible risks. You cooperate with the Reservations Department, the Hotel Security, the Repairs and Maintenance Department, as well as the Management.

Professional qualifications & special skills


  • Degree or Certification in hospitality & tourism or business administration or a related field
  • Minimum of 2 years’ experience in a similar position in a 5-star hotel
  • Excellent oral and written command of English and Greek. Do you know a second foreign language? This is a plus!
  • Good knowledge of hotel PMS software. Knowledge of Fidelio or similar software is a prerequisite
  • Good knowledge of economics and arithmetic
  • Well-organized work and a constantly alert mentality
  • Ability to identify customer problems and/or complaints and effectively resolve them in collaboration with Management.

Soft Skills


Your personality is an asset. When determining employee selection criteria, Stepwise HR specialists use elements of your personality that complement your professional skills.

  • Emotional intelligence
  • Personal development mindset
  • Good-natured acceptance of feedback by management or colleagues and creative utilisation of the relevant remarks or information
  • Strong interpersonal communication skills
  • Active listening
  • Work ethics
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And if you get the job? What will you have to do?


If you are selected for an interview, you will be fully informed of your duties through the detailed Job Description that we will share with you.

What are the rewards?


  • The most rewarding remuneration possible
  • Provision of rest days (days off)
  • We place you in a dynamic, friendly and supportive work environment
  • We ensure your ongoing training
  • Do not forget! with your application you become a member of the great community of Stepwise.

What about the contract?


This specific job involves an annual contract.

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No discriminations.


Stepwise strictly applies a non-discrimination, transparent policy as regards candidate selection. Regardless of your colour, race, origin, gender, age or sexual orientation, we urge you to submit your CV for this job position.

After reviewing your CV and if your profile as a candidate meets the needs of the position, Stepwise will contact you to arrange an interview. In line with our privacy policy, your CV is a document of a confidential nature. For more on Stepwise’s privacy policy, consult www.stepwise.gr

Thank you for participating!

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